Help Centre

We know that reaching out for support or navigating a new platform can feel overwhelming. That’s why we created this Help Centre — a gentle space where you can find answers, guidance, and reassurance every step of the way.

Emotional Safety & Protection

We work every day to make Heartivy a safe, anonymous, and comforting space. Learn how we protect you and the community while ensuring your emotional wellbeing.

Privacy & Security

Your privacy is our priority. Discover how your identity, data, and conversations remain secure, confidential, and fully in your control.

Managing My Account

Need help updating your preferences, notifications, or profile? This section guides you through everything you need to personalize your Heartivy experience.

Welcome to Heartivy! We are really glad you are here. This guide will help you understand the platform and make the most of the emotional support tools we have built for you.

- Click the Sign Up or Create Account button.
- You can join with an email or continue anonymously.
- All information remains private at the highest security level.
- Review our emotional safety guidelines to continue.
Once you join, we will walk you through a short onboarding flow. You can quickly set goals, such as:
- To talk to someone
- To learn coping skills
- To join community circles
- To track my daily mood
Customize your notification and privacy settings at any time.
- The Home shows the navigation bar to access Support Chats, Journal Community, or Resources.
- The Home tab shows your spaood tracker, daily affirmations, and quick tools.
- The Support tab lets you book professional counseling or find a therapist.
- Try the Quick Comfort Journey — a safe space just for you.
- Join a beginner-friendly community circle like Calm Corner or Letting Go.
- Spend five minutes with simple breathing exercises or guided reflections.
If you ever feel stuck or unsure, you are not alone — reach out anytime.
Visit Support Talk to Us
Or email us at: support@heartivy.com

Getting Started

Welcome to Heartivy! We are really glad you are here. This guide will help you understand the platform and make the most of the emotional support tools we have built for you.

- Click the Sign Up or Create Account button.
- You can join with an email or continue anonymously.
- All information remains private at the highest security level.
- Review our emotional safety guidelines to continue.
Once you join, we will walk you through a short onboarding flow. You can quickly set goals, such as:
- To talk to someone
- To learn coping skills
- To join community circles
- To track my daily mood
Customize your notification and privacy settings at any time.
- The Home shows the navigation bar to access Support Chats, Journal Community, or Resources.
- The Home tab shows your spaood tracker, daily affirmations, and quick tools.
- The Support tab lets you book professional counseling or find a therapist.
- Try the Quick Comfort Journey — a safe space just for you.
- Join a beginner-friendly community circle like Calm Corner or Letting Go.
- Spend five minutes with simple breathing exercises or guided reflections.
If you ever feel stuck or unsure, you are not alone — reach out anytime.
Visit Support Talk to Us
Or email us at: support@heartivy.com